I couldn’t find that particular piece of glass, but over the next two days we found a handful of shards throughout the room. We went to bed once we finally got in a room and the next morning when we were getting ready to leave I cut my hand on a piece of glass my sock had picked up off the floor. We told the staff there was blood on the floor, but no one ever came to clean it up and 4 days later when we checked out there was still some on the floor. One person in front of us was covered in blood and bleeding all over the floor while we waited to check-in. There were about 4 sets of people behind us waiting in line as well and other people had been waiting for even longer in front of us. When we got there for check-in, we were waiting an hour in line because they didn’t have any rooms clean. We realized that it's a transportation bus that is shared between 3 to 4 other hotels on I-Drive. Tried to catch it from the parks back to the hotel but it was over an hour late and the line was ridiculous that we just decided to Uber back. After waiting to talk to her, I then went and sat in the lobby and called again (just to see what would happen), and she didn't even bother to answer the phone so of course, I got the 'concierge is currently on the phone' message again. I then went down and saw there was one person in line that she was talking to. Called guest services and asked to be transferred and was told she was on break (phone call to break in a matter of seconds). ![]() ![]() I tried calling from my personal cell phone and a message came on that said Concierge was on the phone and to leave a message. I tried to call from my room to request a shuttle to the parks and there was a constant busy tone no matter when I called. Concerige: TRASH! It seemed impossible to get through. We didn't call the front desk, we just cleaned it and went about our business. There were dirt and crumbs on the floor as well as a stain on the floor of what appeared to be a spill that became sticky and collected dirt & dust (if that makes sense). Huge plus that there's a fridge and microwave in the room which definitely came in handy. Room: The room was bigger than I expected and very nice. ![]() They informed me that a room was ready and on a high floor as I requested. We arrived around 9 a.m and I wasn't expecting to get in so early but just to notify that my car would be here while we visited the parks and I would check in later. Check-In: Check-In was super fast and very easy.
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